Skills Assessment Support

MAS Adroit Refund Policy for Skills Assessment Assistance

Effective Date: 01/01/2025

At MAS Adroit, we are committed to providing high-quality guidance and assistance for skills assessment applications. We understand that circumstances may change, and we strive to offer a fair and transparent refund policy. Please read the following terms carefully before purchasing our services.

Refunds may be granted under the following conditions:

• If MAS Adroit is unable to provide the agreed-upon service due to unforeseen circumstances.
• If a cancellation request is made within 24 hours of payment and before any work has commenced.
• If MAS Adroit fails to deliver the service as per the agreed scope and cannot rectify the issue within a reasonable timeframe.

Refunds will not be provided in the following cases:

• If the client decides to cancel the service after work has commenced.
• If incorrect or incomplete information is provided by the client, leading to a negative assessment outcome.
• If the application is unsuccessful due to factors beyond MAS Adroit’s control, such as the assessing authority’s criteria, decision-making process, or policy changes.
• If the client fails to provide the necessary documents or information within the stipulated timeframe.
• For any change of mind after availing of the service.

In cases where MAS Adroit has commenced work but not completed the full scope of services, a partial refund may be considered based on the extent of work completed. Any administrative or processing fees incurred will be deducted from the refundable amount.

To request a refund, clients must:

1. Submit a written refund request to services@mas-adroit.com.au.
2. Provide a valid reason for the request, along with supporting documents (if applicable).
3. Allow 7–14 business days for the request to be reviewed and processed.

• Approved refunds will be processed through the original payment method used.
• Processing times may vary depending on the payment provider.
• Any applicable transaction fees may be deducted from the refund amount.

MAS Adroit reserves the right to modify this refund policy at any time. Clients are encouraged to review this policy periodically to stay informed about any updates.

For further assistance or inquiries regarding our refund policy, please contact us at services@mas-adroit.com.au.